Frequently Asked Questions - Housing

Housing FAQs

How do I modify or cancel my hotel reservation? 

How do I contact the AAOS Housing Bureau (onPeak)?

Do I have to use a credit card to book a reservation?

How do I book two rooms with one reservation?

What if I want to reserve a Group of 10 rooms or more?

Is there a waiting list for sold out hotels?

How do I modify or cancel my hotel reservation?

Will I get the same rates, service and availability on the Internet as I would if I booked my room through AAOS Housing?

Why is it important for me to stay at an AAOS hotel?

I have not yet received my reservation confirmation e-mail. What should I do?

What happens if I forget to Change or Cancel my reservation before the check-in date?

May I request the exact location of my room (i.e. high floor, away from elevator, etc.)?

What is the Refund Policy?

How do I get receipt for my hotel reservation?

Do you provide transportation to and from the convention center?

 

How do I modify or cancel my hotel reservation?
You can modify or cancel your reservation as follows:

  1. Online: Using the modify/change information listed on your confirmation
  2. Phone: (800)631-9079 (US & Canada) / (305)865-4648 (International)
  3. Email: AAOS@onpeak.com

Agents available 8:00 AM – 5:30PM, Monday-Friday (Eastern Time)

How do I contact the AAOS Housing Bureau (onPeak)?
Domestic:
Phone: (800)631-9079 (US/Canada)
Email: AAOS@onpeak.com

International:
Phone: (305)865-4648 (International)
Email: info@aaos-igd.com

Do I have to use a credit card to book a reservation?
Yes, a one-night room and tax guarantee is required to secure each room reservation. Your credit card will not be charged by onPeak. All credit card information provided to onPeak will be submitted to the hotel over a secure server when housing closes on August 10. The information you provide will not be used, sold or rented in any way.

How do I book two rooms with one reservation?
Contact a reservations specialist at (800)631-9079 or (305)865-4648 (International)

What if I want to reserve a Group of 10 rooms or more?
Contact our Group Reservation Department for any group of 10 or more rooms.

  1. Phone: (800)631-9079 (US/Canada) / (305)865-4648 (International)
  2. Email: AAOS@onpeak.com

Is there a waiting list for sold out hotels?
No. If a hotel is sold out, you will not be able to make a reservation or place your name on any kind of waiting list.

How do I modify or cancel my hotel reservation?
You can modify or cancel your reservation as follows:

  1. Online: Using the modify/change information listed on your confirmation
  2. Phone: (800)631-9079 (US & Canada) / (305)865-4648 (International)
  3. Email: AAOS@onpeak.com

Agents available 8:00 AM – 5:30 PM, Monday-Friday (Eastern Time)

Will I get the same rates, service, and availability on the Internet as I would if I booked my room through AAOS Housing?
No, onPeak takes the hassle out of searching for a room by providing the best hotels at the lowest price available over the AAOS annual meeting dates. If the hotel oversells, rooms booked outside of the AAOS block are the first to be relocated to another hotel, usually further away. AAOS provides complimentary shuttle transportation to/from the convention center (for AAOS hotels not within walking distance.) Housing representatives will be available at the convention center for onsite assistance. If you find a lower rate over the dates of the AAOS meeting, let us know at AAOS@onpeak.com.

Why is it important for me to stay at an AAOS hotel?
Staying in official hotel rooms helps AAOS negotiate reduced rates for meeting space, food & beverage, and many other services/fees you or your organization would pay if you were not associated with the Annual Meeting.

I have not yet received my reservation confirmation e-mail. What should I do?
If you do not receive a reservation confirmation from onPeak immediately after booking, first check your spam, then let us know at AAOS@onpeak.com.

What happens if I forget to Change or Cancel my reservation before the check-in date?
Take time to read the cancellation policy for your individual hotel. If you do not make the necessary changes to the date of arrival or you forgot to cancel your reservation; your credit card will be charged a one night's room and tax “no show” fee by the hotel.

May I request the exact location of my room (i.e. high floor, away from elevator, etc.)?
You can enter your preferences under the “Special Request” option while making your reservation. The hotel staff will do their best (depending on the level of hotel occupancy at the check in date) to meet your needs.

What is the Refund Policy?
Before August 10, your credit card has not been charged and you cancel using the “cancellation” option on your confirmation or by contacting onPeak.

After August 10, the hotel will charge your card for the room/tax deposit and will process your refund. The amount to be refunded will be based on the cancellation policy of the hotel. onPeak has no control over hotel personnel, equipment, or operations at the hotel and shall not be held liable for any inconvenience or other loss on the part of the hotel.

How do I get receipt for my hotel reservation?
After you have made your booking, onPeak will send you a room confirmation email. Upon check-out, you will receive a receipt from the hotel detailing all charges you incurred throughout your stay. If they do not offer, ask for it.

Do you provide transportation to and from the convention center?
Yes, AAOS provides shuttles between the hotels and the San Diego Convention Center starting Tuesday, August 31, at 6:30 AM through Friday, September 3, at 5:30 PM. There is no service between the hours of 10:00 AM – 3:00 PM. Hotels within walking distance of the convention center will not have shuttle service.