Person-Centered Care: Communication Skills and Cultural Competence

Abstract

Although orthopaedic care is relatively technical, mounting evidence shows that patients value nontechnical skills such as empathy, respect, teamwork, and professionalism as much as or more than technical ability. Person-centered care is a humanistic evidence-based approach that relies on empathy and effective communications skills to improve the quality of care and the patient experience while optimizing resource utilization. Ensuring that this approach to care transcends health literacy as well as linguistic and cultural barriers should be a priority and should remain the focus of quality improvement efforts.

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